Distance Sales Agreement

Prepared under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Last Updated: December 11, 2024

This Distance Sales Agreement is concluded between the BUYER and the SELLER in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, subject to the terms and conditions set out below.

ARTICLE 1 - PARTIES

1.1 SELLER INFORMATION

  • Company Name: NEXINVATE YAZILIM VE TEKNOLOJI TICARET LIMITED SIRKETI
  • Address: Cevizli Mah. Saraylar Cad. Izmir Sk. No:4 KARTAL - ISTANBUL
  • Phone: +90 543 504 17 31
  • Email: [email protected]
  • Tax Office: Kartal
  • Tax Number: 6312050230
  • Trade Registry Number: 1096587

1.2 BUYER INFORMATION

Buyer information is the information declared in the order form. The BUYER is responsible for the accuracy of this information.

ARTICLE 2 - SUBJECT MATTER OF THE AGREEMENT

The subject matter of this agreement is the sale and performance of the digital service (SaaS - Software as a Service), with the characteristics specified herein, ordered electronically by the BUYER from www.zenwapp.com owned by the SELLER, and the determination of the parties’ rights and obligations under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Service Features:

  • WhatsApp Business API based customer communication platform
  • Multi-account WhatsApp management
  • Automated messaging and chatbot capabilities
  • Team management and reporting tools
  • CRM and third-party integrations

ARTICLE 3 - PRICE AND PAYMENT TERMS

  • The service fee is as stated on the website according to the selected plan.
  • All prices include VAT.
  • Payment may be made by credit card, debit card, or bank transfer/EFT.
  • For subscription services, payment is collected monthly or annually.
  • The invoice is sent electronically after the service is performed.

ARTICLE 4 - PERFORMANCE OF THE SERVICE

  • The service is made available immediately upon payment confirmation.
  • There is no delivery period because this is a digital service.
  • The BUYER can access the platform 24/7 using account credentials.
  • Performance of the service begins with the BUYER's approval.

ARTICLE 5 - RIGHT OF WITHDRAWAL

5.1 The BUYER has the right to withdraw from the agreement within fourteen (14) days without giving any reason and without paying any penalty.

5.2 The withdrawal period starts on the date the service performance begins.

Cases Where the Right of Withdrawal Cannot Be Exercised:

Under Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer, if the performance of the service has started with the consumer's approval. For digital SaaS services, service performance is deemed to begin once the account is opened and platform access is provided.

5.3 The BUYER wishing to exercise the right of withdrawal must notify the decision in writing to [email protected].

5.4 If the right of withdrawal is exercised, the amount paid will be refunded to the BUYER within fourteen (14) days from the date the withdrawal notice reaches the SELLER.

ARTICLE 6 - GENERAL PROVISIONS

6.1 Before approving this agreement electronically, the BUYER has read and been informed about the preliminary information form regarding the service subject to the agreement.

6.2 The SELLER cannot be held responsible for delays or failure in performance caused by force majeure or internet, infrastructure, and communication problems.

6.3 This agreement enters into force on the date it is approved electronically by the BUYER.

6.4 In disputes arising from this agreement, Consumer Arbitration Committees are authorized up to the amount announced by the Ministry of Trade, and Consumer Courts are authorized for disputes above that amount.

ARTICLE 7 - AUTHORIZED COURT

Istanbul (Anatolian Side) Consumer Courts and Enforcement Offices are authorized for the resolution of any dispute arising from the implementation of this agreement.

ARTICLE 8 - EFFECTIVENESS

This agreement consists of 8 (eight) articles and has entered into force upon electronic approval by the BUYER. The BUYER declares that all terms have been read, understood, and accepted.

SELLER: NEXINVATE YAZILIM VE TEKNOLOJI TICARET LIMITED SIRKETI

This agreement is approved electronically during the payment process when you purchase ZenWapp services. For questions, contact us at [email protected].