Bring Instagram direct messages into the same inbox as your other channels and answer them as a team.
Instagram Channel
Stop losing Instagram DMs on personal phones. ZenWapp brings Instagram messages into a shared team inbox alongside your other channels, where every conversation is assigned, tagged, and handed off to a human when needed.
01
Route incoming Instagram DMs to the right team or agent
02
Set up auto-replies and workflow triggers for common questions
03
Answer faster with AI suggestions and instant translation of foreign-language DMs
04
Match followers to customer profiles and see interaction history
05
Hand off to humans without losing context, with team collaboration
06
Real-time reporting plus API and webhook connectivity
Fast pre-sales replies to DMs asking about products and pricing
Managing question traffic from campaigns and post comments
Instagram customer support for order and delivery status
Instagram direct messages arrive in ZenWapp’s shared team inbox and are managed in the same panel as your other channels, with assignment, tagging, automation, and AI reply rules.
Yes. ZenWapp is a multi-user inbox, so Instagram conversations are shared across the team with role-based access and assignment rules, and no DM gets stuck with one person.
Yes. Instagram is one of the six channels ZenWapp, an Istanbul-based Turkish SaaS platform, unifies in one inbox alongside WhatsApp, Messenger, Telegram, email, and web chat.
WhatsApp Channel
Bring WhatsApp conversations into one panel over the official WhatsApp Business API, with team visibility and automation.
Open channel ->Facebook Messenger Channel
Bring your Facebook Page Messenger conversations into the same panel as your other channels and answer them together.
Open channel ->Web Chat Channel
Handle website visitor chats with a chatbot first response and human handoff, all from one panel.
Open channel ->Channel Integration
Bring customer conversations, team ownership, and operating rules into one shared workspace.
Explore the solution ->Start answering Instagram messages from one panel with assignment, automation, and AI assistance in ZenWapp.