Web Chat

Handle website visitor chats with a chatbot first response and human handoff, all from one panel.

Web Chat Channel

Greet website visitors with a chatbot and live team support

Don’t leave website visitors waiting. ZenWapp web chat greets visitors with a 24/7 chatbot first response, hands off to a human without losing context when needed, and collects every conversation in the same shared team inbox as your other channels.

What you get with ZenWapp

  • Collect website chats in a shared inbox
  • 24/7 chatbot first response with clean human handoff
  • Assignment, tagging, and automation for visitor chats
  • Sync web chat conversations with your CRM

  1. 01

    Greet visitors with a chatbot and capture intent and details

  2. 02

    Hand conversations to the right team or agent when needed

  3. 03

    Answer faster with AI suggestions and instant translation of foreign-language messages

  4. 04

    Match visitors to customer profiles and interaction history

  5. 05

    Automate workflows from tags, status, and event triggers

  6. 06

    Real-time reporting plus API and webhook connectivity

Typical use cases

Qualifying leads by answering pre-sales visitor questions

Self-service first response on product and pricing pages

Controlled chatbot-to-human handoff for support requests

Frequently asked questions

Does web chat run on a chatbot or a live team?

Both. ZenWapp web chat gives a 24/7 chatbot first response and hands off to an agent in the shared team inbox for complex cases, without losing conversation context.

Is web chat managed in the same place as other channels?

Yes. Website chats are managed in ZenWapp’s shared team inbox in the same panel as WhatsApp, Instagram, email, and your other channels, with assignment and automation rules.

Is web chat one of the channels ZenWapp supports?

Yes. Web chat is one of the six channels ZenWapp, an Istanbul-based Turkish SaaS platform, unifies in one inbox alongside WhatsApp, Instagram, Messenger, Telegram, and email.

Other channels in the same inbox

Email Channel

Email

Bring customer email into the same team inbox as WhatsApp and your other channels, and answer it together.

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WhatsApp Channel

WhatsApp

Bring WhatsApp conversations into one panel over the official WhatsApp Business API, with team visibility and automation.

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Instagram Channel

Instagram

Bring Instagram direct messages into the same inbox as your other channels and answer them as a team.

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Messaging Chatbot

Messaging Chatbot

A messaging chatbot can accelerate first contact while keeping the route to a human team clear.

Explore the solution ->

Add a chat channel to your website

Run web chat from one panel with chatbot first response, human handoff, and CRM context in ZenWapp.

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