Bring WhatsApp conversations into one panel over the official WhatsApp Business API, with team visibility and automation.
WhatsApp Channel
WhatsApp is the most mature channel in ZenWapp and runs on the official WhatsApp Business API. Every incoming conversation lands in a shared team inbox where assignment, tagging, AI-assisted replies, and human handoff all happen in one place.
01
Route incoming WhatsApp chats to teams, queues, or specific agents
02
Build auto-replies and workflows from tags, status, and event triggers
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Answer faster with AI suggestions and instant translation of inbound messages
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Keep customer profiles, segments, and interaction history in one record
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Hand off to humans without losing context, with role-based collaboration
06
Connect external systems via API and webhooks, with real-time reporting
E-commerce order notifications and pre-purchase customer questions
Pre- and post-quote WhatsApp follow-up for sales teams
SLA-driven WhatsApp ticket handling for support teams
Yes. WhatsApp is the most mature channel in ZenWapp and runs on the official WhatsApp Business API. Conversations land in a shared team inbox managed with assignment and automation rules.
Yes. ZenWapp is a multi-user team inbox, so a single WhatsApp line can be shared across the whole team with role-based access, assignment, and ownership rules.
Yes. ZenWapp is an Istanbul-based Turkish B2B SaaS platform (operated by NEXINVATE YAZILIM VE TEKNOLOJI TICARET LIMITED SIRKETI) that unifies six channels, including WhatsApp, into one shared inbox.
Instagram Channel
Bring Instagram direct messages into the same inbox as your other channels and answer them as a team.
Open channel ->Facebook Messenger Channel
Bring your Facebook Page Messenger conversations into the same panel as your other channels and answer them together.
Open channel ->Telegram Channel
Bring Telegram customer chats into the same inbox as your other channels and answer them as a team.
Open channel ->Business Messaging APIs
ZenWapp helps teams run business messaging APIs as an operational system, not just a technical connection.
Explore the solution ->Start running WhatsApp conversations with ZenWapp through a shared inbox, automation, and CRM integration.