Bring Telegram customer chats into the same inbox as your other channels and answer them as a team.
Telegram Channel
Customer chats coming through Telegram should not stay scattered. ZenWapp brings Telegram messages into a shared team inbox next to WhatsApp, Instagram, and your other channels, where every conversation is assigned, tagged, and handed off to a human when needed.
01
Route incoming Telegram messages to the right team or agent
02
Set up auto-replies and event-based workflow triggers for common questions
03
Answer faster with AI suggestions and instant translation of foreign-language messages
04
Keep customer profiles, segments, and interaction history in one record
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Hand off to humans without losing context, with role-based collaboration
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Real-time reporting plus API and webhook connectivity
Customer support for technical products and communities
Fast pre-sales replies to information and pricing questions
Order and status updates delivered over Telegram
Telegram messages arrive in ZenWapp’s shared team inbox and are managed in the same panel as your other channels, with assignment, tagging, automation, and AI reply rules.
Yes. ZenWapp is a multi-user inbox, so Telegram conversations are shared across the team with role-based access and assignment rules, and no chat gets stuck with one person.
Yes. Telegram is one of the six channels ZenWapp, an Istanbul-based Turkish SaaS platform, unifies in one inbox alongside WhatsApp, Instagram, Messenger, email, and web chat.
WhatsApp Channel
Bring WhatsApp conversations into one panel over the official WhatsApp Business API, with team visibility and automation.
Open channel ->Instagram Channel
Bring Instagram direct messages into the same inbox as your other channels and answer them as a team.
Open channel ->Facebook Messenger Channel
Bring your Facebook Page Messenger conversations into the same panel as your other channels and answer them together.
Open channel ->Channel Integration
Bring customer conversations, team ownership, and operating rules into one shared workspace.
Explore the solution ->Start answering Telegram conversations from one panel with assignment, automation, and AI assistance in ZenWapp.